| Know |
Do |
| Today's clients are ready to talk about plans and planning |
Focus today's client calls on confidence issues |
| There is a new normal for financial thinking |
Understand how behavior isnt matching thinking, yet |
| The future is with Boomers and Gen X, those clients age 30 to mid-50s |
Get to know your younger Boomer and Gen X clients |
| The most important attribute is trust |
Those who rebuild trust fastest will win |
| Know you serve different roles for different generations |
Focus on investments with older clients, making money with younger |
| Understand how clients today respond to your sales tactics |
Focus on honesty, knowledge and straight-forward advice |